Browsing Month July, 2010
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22 July 2010 at 14 : 10 PM
OW! That Hertz! – A Customer Experience
Excerpted from Kirk Weisler, author of “The Dog Poop Initiative.” Below is a personal experience that he encountered last year after 10pm … at a deserted Car Rental Terminal in Phoenix, AZ. Present were 3 Hertzful Agents and me the soon to be Hertzing Gold Customer. OW! That Hertz! Sparing you most of the tragically familiar play by play ...
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16 July 2010 at 15 : 06 PM
Put together a team that’s more accepting of mistakes
Service measurement tends to identify the mistakes made in an organization, “and if you want your organization to lead in customer service, you need to make it safe for employees to risk making a mistake,” says Mindshare Technologies’ president Richard D. Hanks. Following are some of Hanks’ ideas on how to make your organization more accepting of ...
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14 July 2010 at 22 : 23 PM
Employers Brace For Financial Impact
According to an analysis from consulting firm Towers Watson, an overwhelming 94% of US employers believe that HealthCare reform will actually increase costs. “While many employers have not yet assessed the full impact that reform will have on their businesses, they do realize that the responsibility to hold costs down will fall primarily on their ...
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13 July 2010 at 16 : 38 PM
"Conflict Resolution in the Workplace" – G&A Webinar Series
As pressures in the workplace increase, many office professionals are finding there are more difficult people to deal with on the job as well as in our personal lives. Whether you have to handle a customer who shouts at you for doing your job or a team member who takes credit for your ideas, this unique session will show you how to stop falling victim to ...
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6 July 2010 at 16 : 25 PM
Article on HR and Social Media: "Web 2.0 and a Wired Workplace"
Another John Allen byline, "Web 2.0 and a Wired Workplace," appears in the current issue of PEO Insider. Click here to read the article, which outlines tips for a drafting a successful workplace policy for social ...
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6 July 2010 at 14 : 07 PM
Natural attrition: the organic way to downsize
[caption id="attachment_16" align="aligncenter" width="300" caption="Click here to read "Natural Attrition.""][/caption] G&A Partners' COO and co-founder John Allen often serves as a guest writer for The Houston Business Journal. His byline in the Journal last year concerned natural attrition as a way to downsize while avoiding layoffs. ...
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