Browsing Month September, 2010
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30 September 2010 at 10 : 20 AM
HR team sanity: Connecting with employees on Facebook
Facebook is the current leader in social networking membership and innovation. The network has long been used to connect college students (if you employ any 20-somethings, they are almost certain to be a member), but in recent years has exploded onto the business scene with corporate and NPO-focused fanpages and groups to help market your ...
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13 September 2010 at 22 : 15 PM
How to deliver bad news to your customers
Question: Sometimes we have to deliver bad news to customers—deliveries will be late, products backordered, mistakes or misunderstandings have to be cleared up. What’s the best way to approach this situation? What should I say, and how do I handle things if the customer gets upset? Answer: The best way to deliver bad news to your customers is to be ...
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10 September 2010 at 19 : 47 PM
HR and Business Links of the Week
Every week, the G&A Partners team likes to share some of our food for thought on the Web. Funny, success inducing or just food for thought, we hope you enjoy these business and HR resources as much as we did: * A great discussion on the importance of 'being decent' with your employees from the Fistful of Talent blog - ever get let down by fast food ...
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1 September 2010 at 15 : 45 PM
Bouncing back after a difficult call
QUESTION | At my company, we deal with difficult and hostile customers more often than we’d like. How do you bounce back after a nasty call without letting it affect how you handle the next customer? ANSWER | It is important not to take the customer’s anger personally. Replaying or rehashing the contact with your coworkers only allows your own ...
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