As pressures in the workplace increase, many office professionals are finding there are more difficult people to deal with on the job as well as in our personal lives. Whether you have to handle a customer who shouts at you for doing your job or a team member who takes credit for your ideas, this unique session will show you how to stop falling victim to difficult people. By the end of this webinar, you should be able to:
- Recognize the effects of conflict
- Identify causes of conflict
- Deal with “difficult” personalities
- Communicate effectively to avoid conflict
- Resolve and manage conflicts.