Browsing Tag business
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19 August 2011 at 14 : 34 PM
Why PEO Pays Off
In early August 2011, Aberdeen Group published a research brief describing why using a Professional Employer Organization (such as G&A Partners) pays off for small and medium-sized companies. Aberdeen is a firm that conducts primary research studies which provide “specific insight by industry sector, company size, and geography, as well as by job ...
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10 August 2010 at 13 : 01 PM
Dealing with angry customers
You know what an angry customer’s voice sounds like: high-pitched tone, elevated volume, long pauses and sighs, or a condescending tone. You may hear threats, swearing, shrill demands or terse answers. Once you have identified an angry caller, what next? An angry customer actually has two problems: a relationship problem with your organization and a ...
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9 August 2010 at 20 : 43 PM
Retirement Plan Options for Business Owners
"Many small-business owners believe that their businesses will furnish a comfortable retirement for them. As golden years approach, they anticipate selling their nest egg and living off the proceeds. This may account for the fact that retirement plans are severely underutilized by business owners. The Small Business Administration's Office of Advocacy ...
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22 July 2010 at 14 : 10 PM
OW! That Hertz! – A Customer Experience
Excerpted from Kirk Weisler, author of “The Dog Poop Initiative.” Below is a personal experience that he encountered last year after 10pm … at a deserted Car Rental Terminal in Phoenix, AZ. Present were 3 Hertzful Agents and me the soon to be Hertzing Gold Customer. OW! That Hertz! Sparing you most of the tragically familiar play by play ...
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16 July 2010 at 15 : 06 PM
Put together a team that’s more accepting of mistakes
Service measurement tends to identify the mistakes made in an organization, “and if you want your organization to lead in customer service, you need to make it safe for employees to risk making a mistake,” says Mindshare Technologies’ president Richard D. Hanks. Following are some of Hanks’ ideas on how to make your organization more accepting of ...
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14 July 2010 at 22 : 23 PM
Employers Brace For Financial Impact
According to an analysis from consulting firm Towers Watson, an overwhelming 94% of US employers believe that HealthCare reform will actually increase costs. “While many employers have not yet assessed the full impact that reform will have on their businesses, they do realize that the responsibility to hold costs down will fall primarily on their ...
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6 July 2010 at 14 : 07 PM
Natural attrition: the organic way to downsize
[caption id="attachment_16" align="aligncenter" width="300" caption="Click here to read "Natural Attrition.""][/caption] G&A Partners' COO and co-founder John Allen often serves as a guest writer for The Houston Business Journal. His byline in the Journal last year concerned natural attrition as a way to downsize while avoiding layoffs. ...
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9 June 2010 at 21 : 38 PM
Introducing the G&A Partners blog
For most who work in a professional workplace environment, 'human resources' means the department upstairs that handles hiring, firing, benefits and 401(k)s. But the broader definition of human resources, much closer to the true meaning of the two words, is simple: human resources are the people who comprise the workforce in an organization. The common idea ...
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