Browsing Tag employee training
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26 December 2011 at 10 : 53 AM
Strategies to Strengthen Your HR Infrastructure: Week 5
Continuing Blog Series from G&A Partners: 5 Strategies to Strengthen your HR infrastructure. This is the last post in our five week series in which we have analyzed the different ways in which you can strengthen the human resources organization of your company. Each week, this blog has discussed one strategy in-depth. Previous posts can be found ...
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2 February 2011 at 11 : 16 AM
An Employee’s First 90 Days
Up to 20 percent of employee turnover happens in the first 90 days on the job - yikes. Luckily, there are several easy steps you can take to integrate your employee into the company before he jumps ship. We will look at what your responsibilities and expectations should be during a new employee's first 3 months at your organization. With a little bit of ...
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16 November 2010 at 19 : 34 PM
OSHA summary logs must be posted by year end
Most employers with 11 or more workers, including part-time, temporary, or seasonal employees, at any establishment at any time during the year must prepare and maintain records of all occupational fatalities, injuries, and illnesses. The OSHA 300 Log, OSHA 301 Incident Report, and OSHA 300A Summary forms have to be kept up to date by every employer who is ...
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30 September 2010 at 10 : 20 AM
HR team sanity: Connecting with employees on Facebook
Facebook is the current leader in social networking membership and innovation. The network has long been used to connect college students (if you employ any 20-somethings, they are almost certain to be a member), but in recent years has exploded onto the business scene with corporate and NPO-focused fanpages and groups to help market your ...
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13 September 2010 at 22 : 15 PM
How to deliver bad news to your customers
Question: Sometimes we have to deliver bad news to customers—deliveries will be late, products backordered, mistakes or misunderstandings have to be cleared up. What’s the best way to approach this situation? What should I say, and how do I handle things if the customer gets upset? Answer: The best way to deliver bad news to your customers is to be ...
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1 September 2010 at 15 : 45 PM
Bouncing back after a difficult call
QUESTION | At my company, we deal with difficult and hostile customers more often than we’d like. How do you bounce back after a nasty call without letting it affect how you handle the next customer? ANSWER | It is important not to take the customer’s anger personally. Replaying or rehashing the contact with your coworkers only allows your own ...
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17 August 2010 at 15 : 01 PM
Spend your time wisely
Let’s say there is a bank that credits your account each morning with $86, 400. It carries over no balance from day to day. Every evening it deletes whatever part of the balance you failed to use during the day. What would you do? Draw out ALL OF IT, of course!!! Each of us has such a bank. Its name is TIME. Every morning, it credits you with 86,400 ...
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11 August 2010 at 18 : 06 PM
"Join the Smovement!" Great motivational video (not the cheesy kind)
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9 June 2010 at 21 : 38 PM
Introducing the G&A Partners blog
For most who work in a professional workplace environment, 'human resources' means the department upstairs that handles hiring, firing, benefits and 401(k)s. But the broader definition of human resources, much closer to the true meaning of the two words, is simple: human resources are the people who comprise the workforce in an organization. The common idea ...
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