Browsing Tag risk management
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16 November 2010 at 19 : 34 PM
OSHA summary logs must be posted by year end
Most employers with 11 or more workers, including part-time, temporary, or seasonal employees, at any establishment at any time during the year must prepare and maintain records of all occupational fatalities, injuries, and illnesses. The OSHA 300 Log, OSHA 301 Incident Report, and OSHA 300A Summary forms have to be kept up to date by every employer who is ...
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10 August 2010 at 13 : 01 PM
Dealing with angry customers
You know what an angry customer’s voice sounds like: high-pitched tone, elevated volume, long pauses and sighs, or a condescending tone. You may hear threats, swearing, shrill demands or terse answers. Once you have identified an angry caller, what next? An angry customer actually has two problems: a relationship problem with your organization and a ...
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9 June 2010 at 21 : 38 PM
Introducing the G&A Partners blog
For most who work in a professional workplace environment, 'human resources' means the department upstairs that handles hiring, firing, benefits and 401(k)s. But the broader definition of human resources, much closer to the true meaning of the two words, is simple: human resources are the people who comprise the workforce in an organization. The common idea ...
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