Browsing Tag team building
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30 September 2010 at 10 : 20 AM
HR team sanity: Connecting with employees on Facebook
Facebook is the current leader in social networking membership and innovation. The network has long been used to connect college students (if you employ any 20-somethings, they are almost certain to be a member), but in recent years has exploded onto the business scene with corporate and NPO-focused fanpages and groups to help market your ...
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1 September 2010 at 15 : 45 PM
Bouncing back after a difficult call
QUESTION | At my company, we deal with difficult and hostile customers more often than we’d like. How do you bounce back after a nasty call without letting it affect how you handle the next customer? ANSWER | It is important not to take the customer’s anger personally. Replaying or rehashing the contact with your coworkers only allows your own ...
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17 August 2010 at 15 : 01 PM
Spend your time wisely
Let’s say there is a bank that credits your account each morning with $86, 400. It carries over no balance from day to day. Every evening it deletes whatever part of the balance you failed to use during the day. What would you do? Draw out ALL OF IT, of course!!! Each of us has such a bank. Its name is TIME. Every morning, it credits you with 86,400 ...
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11 August 2010 at 18 : 06 PM
"Join the Smovement!" Great motivational video (not the cheesy kind)
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16 July 2010 at 15 : 06 PM
Put together a team that’s more accepting of mistakes
Service measurement tends to identify the mistakes made in an organization, “and if you want your organization to lead in customer service, you need to make it safe for employees to risk making a mistake,” says Mindshare Technologies’ president Richard D. Hanks. Following are some of Hanks’ ideas on how to make your organization more accepting of ...
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13 July 2010 at 16 : 38 PM
"Conflict Resolution in the Workplace" – G&A Webinar Series
As pressures in the workplace increase, many office professionals are finding there are more difficult people to deal with on the job as well as in our personal lives. Whether you have to handle a customer who shouts at you for doing your job or a team member who takes credit for your ideas, this unique session will show you how to stop falling victim to ...
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