Caring for Our Customers

At G&A Partners, we are always looking for innovative ways to add value and improve the delivery of services to our clients. With that in mind, G&A now maintains a “high-touch” and “high-tech” Customer Care Center that is delivering outstanding client support to the nearly 250 small to mid-size companies that rely on G&A to provide such integral administrative functions as human resources, employee benefits, workers compensation, payroll and financial reporting.

When clients call the Customer Care Center, our highly-trained and experienced customer service professionals utilize state-of-the-art customer relationship management (CRM) technology to document, categorize and track any pending issue from the time of the call through resolution. 

At G&A Partners, our entire organization is dedicated to outstanding customer care to ensure every client’s experience exceeds their expectations. The firm’s commitment to service permeates the entire organization and is ingrained in the culture as every employee, from interns to the CEO, participates in bi-weekly training on service-oriented principles and practices.

To speak with a member of our Customer Care team, call 1-866-497-4CCC, or email them at customercare@gnapartners.com.

Here are just a few areas where our Customer Care team can help:

BENEFITS
Qualified Life Events
Changes or updates to benefits
Questions regarding COBRA/State Continuation
Ancillary Benefits
Finding a Network Doctor
Requests for Guardian Dental/Vision ID cards

CASH MANAGEMENT
Child Support payments
IRS liens, Chapter 13 or student loans
Lost, misplaced, damaged or stale-dated checks
“Stopped” or “refused” checks
Compromised bank account
Missing direct deposit

RISK MANAGEMENT
Requests for Certificates of Insurance
OSHA unexpected visit to client’s worksite
Worker’s Comp claims (on the job accidents)

HUMAN RESOURCES
Telephone notification to terminated employees within 72 hours
Log receipt of terminations
Employee verifications
Requests for additional employee handbooks
Forms to employees and clients
Log employee complaints and assign to HR specialist

PAYROLL
IRS and TWC tax liability letters
Replacement W-2s
Record any payroll errors and assign to payroll specialist to process
Invoice questions
Missing paychecks
Misspelled names or addresses

Customer Care Center mission statement: Dedicated to delivering the highest quality customer service with integrity, respect and timely resolution.