At G&A Partners, providing best-in-class service is at the core of who we are. It’s a long-term commitment that evolves along with our clients’ needs. So, how do we know how our clients feel? Simple. We ask. Often.
Net Promoter Score (NPS)
More than a survey.
- Originally developed by partners at Bain & Company, the NPS survey helps companies such as Apple, Google, and G&A Partners to measure customer experience and receive valuable feedback.
G&A sends the NPS to our clients every month.
- Every survey is read and shared with our leadership team. The valuable input we receive allows us to enhance our level of service and build a roadmap for immediate and future improvements.
Simple, but effective.
- NPS is a simple, two-question survey, giving our clients an outlet to quickly provide open and honest feedback. By working together, we’re able to build a service delivery roadmap that is responsive to the wants and needs of our clients.
