How Net Promoter Score® is helping G&A Partners set a higher service standard.
G&A Partners has always been a service-oriented organization, but then we took it one step further.
In 2016, we rolled out a new client initiative called the Net Promoter Score® (NPS), which gives clients the opportunity to tell us how they feel about their experience as a G&A Partners client each month with a simple, two-question survey:
On a scale of 0 to 10, how likely are you to recommend G&A Partners to a friend or colleague?
What is the primary reason for your score? [optional]
That feedback is immediately shared with our account teams and executives, who are then able to respond to and act on that information to do ensure that every interaction our clients and their employees have with us exceeds their expectations.
Learn more about how G&A Partners is using NPS to provide a superior client experience: