That’s how the owner of a security services firm in Central Texas felt whenever he tried to contact his previous HR outsourcing partner. When it was time for the company to renew its contract with its current professional employer organization (PEO), the owner wasn’t sure what to do.
He was fed up with the terrible support he was receiving from his current PEO, but knew he didn’t have the resources to hire an internal human resources department to help manage the company’s HR functions and its 75 employees. He believed in the value a PEO could offer his business, both in terms of cost savings and expertise, but he wasn’t getting that value from his current provider.
More than anything, the owner hated that every time he called the PEO he’d have to speak to a new person who knew nothing about his company. What’s more, his controller was constantly finding errors and having to follow up with the PEO to ensure payroll and employee benefits were processed correctly. The owner knew he and his employees deserved better, and he was determined to find a PEO that could offer him a true HR partner.
After meeting with several local Austin PEOs and national PEOs, the owner decided to go with G&A Partners. He liked the fact that G&A Partners was a national PEO with a local feel, as well as the fact that the people he spoke with seemed to really understood the unique HR and administrative needs his company was facing. As a bonus, G&A Partners’ comprehensive HR solutions were also able to save the company about $5,000 per year, money it was then able to reallocate elsewhere to help move the business forward.
Download the full case study to read more about how G&A’s service-driven HR support helped this growing security technology firm streamline its operations enjoy a higher standard of service.