HOUSTON—Feb. 22, 2008—G&A Partners, a fully-integrated Houston-based Human Resource (HR) and administrative services company, announced today that it has launched a new Customer Care Center. G&A’s “high-touch” and “high-tech” service center will allow the firm to deliver better support to the nearly 250 small to mid-size companies that rely on G&A to provide such integral administrative functions as human resources, employee benefits, workers compensation, payroll and financial reporting.
Now, when clients call G&A’s Customer Care Center, a highly-trained customer service team will use state-of-the-art customer relationship management (CRM) technology to document, categorize and track any pending issue from the time of the call through resolution.
“At G&A Partners, it is important that exceptional service accompanies our premium product offering, so we have made a significant investment in technology specifically-designed for the unique applications associated with our business,” said John Allen, president and COO, G&A Partners. “But ‘high-tech’ alone cannot meet the needs of our clients, so we have also selected a group of highly-trained professionals who have extensive industry knowledge and who are truly committed to outstanding customer care to ensure G&A consistently delivers a ‘high-touch’ service that meets or exceeds the best practices within our industry.”
Allen added that with the addition of its Customer Care Center as well as other investments in resources and new technology, G&A’s practices are meeting the highest industry standards set by and typically seen only in larger national HR service firms. The firm’s enhanced commitment to customer service is permeating the entire organization and becoming ingrained in the culture as every employee, from interns to the CEO, participates in bi-monthly training on service-oriented principles and practices.